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Direct Custody & Clearing Operations Associate



Mumbai, Maharashtra, India
Posted on Thursday, July 11, 2024

Job Description

Posting description

Direct Custody & Clearing (DCC) provides custody & clearing services to foreign investor clients investing in India. Our clients are based across geographies and cut across business segments. They are leading Asset Managers, Pension Funds, Insurance Companies, Investment Advisors, Trusts, Corporate, Sovereign Bodies, State Agencies and Charitable Institutions etc. J.P. Morgan DCC in India also supports DR issuances as a Domestic Custodian Bank for Overseas Depository Banks.

The India Direct Custody team is responsible for end to end custodian services which range from, account opening, reference data, settlement activities corporate actions FX, reconciliation, client service & fee billing. Extensive collaboration with Product, Technology, Legal, Compliance, Risk, Finance, Tax and Customer Service is essential with in-country and regional functional partners to ensure operational capabilities meet high service quality standards.

This position reports to the Head Operations & Client Service - Direct Custody & Clearing (DCC), India.

As a Direct Custody & Clearing Operations Associate in the DCC team, you will be leading and managing the Client Onboarding & Registration team. You will be responsible for flawless service delivery, participating & promoting market advocacy, maintaining highest levels of client experience, clean audits and inspections, ensuring business is operating in full compliance with local market standards and the Firm wide requirements. Delivery on cost saves and productivity targets are key components of the goals.

Job responsibilities

  • Having in depth understanding of Direct Custody Business and Trade Management is essential along with sound knowledge of India Financial & Securities Market and its operating principals and rules
  • Managing strong working relationship with external partners, including regulators. Participate and manage market advocacy to ensure better client experience, manage risk & bring efficiency.
  • Evaluate effectiveness of workflows and processes with the aim of improving efficiencies as well as the timeliness and accuracy of the production process.
  • Comply with audit and compliance regulations and be the focal point for audit and client visits.
  • Provide input and responsible for development and management of projects in the team on system enhancements, end to end process reviews
  • Ensure operational risks are identified and managed effectively, ensure systems and processes are in place to minimize and monitor and manage all aspects of operating risk and compliance in the custody operations functions
  • Develop succession planning for team members and build knowledge depth within team through cross training and coaching. Provide development opportunities to achieve career development needs.

Required qualifications, capabilities, and skills

  • 5+ years management experience in an Operations role
  • Strong people management skills and develop/guide staff in a team orientated environment
  • Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines
  • Excellent customer service skills and able to handle difficult situations internally and externally

Preferred qualifications, capabilities, and skills

  • Master’s Degree Preferred – MBA, CA or equivalent
  • Team player with excellent problem solving skills with attention to detail.
  • Keen learner, enthusiast and ability to motivate others.
  • Strong analytical skills and logical thinker, Excellent written and oral English communication skills.
  • Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point
  • Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality.