Join a growing content design team that’s reimagining commercial banking for our clients and creating better internal tools for our colleagues.

As a senior content designer, you’re a passionate wordsmith, user advocate, and systematic thinker. A collaborative, multidisciplinary environment appeals to you. You want to help build the processes that you’ll work within, and you handle shifting directives with aplomb. Above all, you’ll uphold the tenets of leading with empathy and customer-centricity as you work with product managers, designers, engineers, researchers, marketing, legal, and senior business executives to transform end-to-end customer experiences.

You may be asked to complete a brief writing challenge as part of the interview process.

Responsibilities:

• Craft intuitive and engaging content for digital products
• Collaborate with a multidisciplinary team to execute a cohesive content experience to align with our user and business needs
• Adhere and contribute to our content design system
• Give and accept constructive feedback
• Assist the broader team with copy needs for presentations and documents
• Share knowledge and educate the organization about content design and best practices

Required

• Bachelor’s degree
• 3+ years of writing-based work experience, with at least 3 years in content design
• Portfolio or work samples that demonstrate your skills as a content designer.
  Please include a link to your online portfolio or work samples in your résumé.
• Excellent verbal and written communication skills

Nice to have

• Familiarity with financial terminology
• Familiarity with Design Thinking methodology
• Familiarity with Americans with Disabilities Act (ADA) standards for accessible design
• Familiarity with collaborative UX tools such as Figma