Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Branch Workplace Technology team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. Seeking for a self-starter with in-depth, hands-on experience driving issue management across industries that relate to banking or financial services and new product development and implementation, with experience in hardware and software/technology.

The Branch Workplace Technology team sits within the Consumer Bank organization and is responsible for enabling improved technology experience for our 4700+ branches by innovating for the branch network, managing the strategic roadmap, and providing tactical solutions for support and issue resolution. We are recruiting for a highly motivated Branch Health Support Lead.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and recommends adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Develop and maintain deep relationships with our Branch colleagues to understand and address their needs and concerns in support of their branch and customers.
• Lead a team of 3 and develop and maintain robust communication and support structures to bring together and organize teams to help resolve major incidents and ongoing technology issues and notify branch leadership of the status and possible workarounds. Provide leadership and support of major incidents during branch working hours which includes weekend support when needed.
• Hands-on management of a product backlog including story refinement and ranking. Defines requirements and prioritizes delivery in order to maximize the business value of the investment.
• Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
• Effectively drive teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.
• Demonstrate governance by improving work streams, recommending initiatives are tracked and actively managed, deliverables are properly prioritized and sequenced, risks are addressed, and status measured, and deliveries are improved.
• Develop clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design and development.
• Develop and maintain deep relationships with delivery partners across the Business, Technology, Design, and Data & Analytics functions. Develop and maintain regular management and organization reporting of issues and the overall technology health of our branches.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities.
• Good understanding of delivery and demonstration of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• 5+ years of people management, product management, business management, strategy, or related experience
• Extensive experience managing product delivery across multiple work streams with varying timelines, priorities and complexities.
• Demonstrate ability to execute via internal partnerships with other organizations, ability to influence people at all levels across a broad variety of job functions, sometimes without formal authority.
• Excellent leadership skills of product, programs, projects, teams and employees, demonstrate attracting and retaining top talent. Excellent problem-solving skills
• Structured thinker, effective communicator with excellent written communication skills.
• Good sense of personal responsibility and accountability for delivering high quality work
• Bachelor’s degree or equivalent experience required.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Good understanding of and ability to work within Agile methodology, Scrum Product Owner certification a plus.