The department is responsible for the capture, analysis and notification to clients of event information and deadlines, reconciliation and execution of client instructions to the market and reconciliation and posting of clients' cash and stock entitlements for Income & COACs.

Job Responsibilities:

• The incumbent shall be responsible for managing the workflow through the life cycle of Corporate Action & Income products
• Operational management and control of the daily workflow within the Asset Services team
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls are completed and signed off including client service enquiry resolution, cash and stock break & event management as well as all key metrics are produced as required
• Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads
• Ensure all team members adhere to global escalation policies, maintain up to date awareness of RED policies and procedures, attest to operational procedures at required intervals and actively comply with ethics and behavior standards
• People Management - Provide direction and leadership to the team. Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
• Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames.
• Flexible with extended hours as per business requirements to meet client expectations

Required Qualification, Skills and capabilities:

• Operation's Team Management in a daily environment is critical
• Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support
• Asset Servicing, Risk & Control and Custody experience
• Strong People Management skills, ability to Lead and Motivate Managers
• Strong ability to learn ongoing stream of new markets, products and processes
• Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines