You will need to take a visionary and innovative approach to developing a strategy for how we (a) work hand in hand with execution teams to ideate offer related capabilities to support critical marketing strategy needs (b) develop a centralized offer data management strategy across acquisitions and existing customer portfolios (c) enable capabilities to allow for integration between offer data and other content types (e.g. disclosures and offer data) and (d) establish process redesign and automation for offer request intake, execution, and management - to meet our business goals of marketing execution quality, speed, and efficiency.

As a Marketing Transformation Product Owner, you will have a “blank sheet of paper” to design the future, but you must be able to bring together the right people to ideate the requirements, processes, technology, and governance to deliver. Success for this candidate includes the development of: (a) a target state vision for how to create and manage customer offers across the offer lifecycle (b) a roadmap for how to collaborate with Product, Regulatory/Legal/Controls, and execution teams to continuously and incrementally deliver against the target state (c) a redesigned process to enable efficient and robust offer execution and lifecycle management.

The candidate will collaborate with a team of marketing transformation product owners to develop and deliver the roadmap that will radically elevate how we plan, manage, and activate campaigns in the industry’s largest marketing execution space. You will partner with our Planning, Campaign Management, and Activation team; Product; Legal/Regulatory Review; and LOBs to design and build new processes and capabilities.

You will be the day-to-day glue that brings teams of people across Card Marketing together to deliver on the strategy objective and a leader we look to in order to understand progress and barrier through transformation. You must be a player who is unafraid to roll up your sleeves and demonstrate by doing.

You must be able to operate within a highly matrixed organization, effectively influencing and communicating cross-functionally with all levels of management to enable business and financial results. You must be comfortable with ambiguity and be able to create structure where it may not exist. Finally, you must have a record of accomplishment for leading teams through change and be unafraid to challenge the status quo to reimagine how we do business to deliver a consistent marketing/customer experience.

Job responsibilities:

• Serve as a thought-leader who manages a strategic, complex, and highly visible program across LOBs and functions from project initiation to delivery
• Accountable for strategic design and standing up new capabilities and ways of working
• Lead successful end to end execution and delivery of a program objective with or without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
• Lead a squad of cross-functional team members to clearly establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements
• Facilitate ideation sessions across matrixed group of stakeholders and pull together a single, prioritized solution across a complex program
• Maintain an analytical mindset to understand, develop and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program workstreams. Able to articulate rationale behind roadmap and solutions
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Communicate to all levels of the organization through compelling, impactful storytelling
• Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and enhance solutioning
• Collaborate with program manager on an ongoing governance model (e.g., working routines and tools) to monitor and communicate progress; proactively identify and resolve issues
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors and be a champion for both business and culture transformation, leading with consistency, integrity, and humility.

Required qualifications, capabilities, and skills:

• 6-8 years of related experience
• End to end program delivery experience – including understanding of best practices, tools, and processes
• Demonstrated initiative and creativity to ensure successful and timely execution – strategic thinker with proven analytical abilities
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
• Familiarity with agile practices and collaboration tools (e.g., Confluence, Lucid, Figma, Visio, Excalidraw, Tableau and Microsoft Teams)

Preferred qualifications, capabilities, and skills:

• Product owner preferred, marketing or program management helpful

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).