The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points. The Rewards Redeem & Rewards Engagement team is comprised of several redemption option verticals, including Gift Card, Point Transfer, Amazon Pay with Points, and Pay Yourself Back.

As a Vice President, Strategy in Rewards you will be joining a high visibility strategy team, leading the Gift Card program which includes overseeing 200+ merchants, external vendor management, creating the strategy roadmap, overseeing monthly promotions, leading internal relationship management across different teams and stakeholders. You will ensure customer engagement and business objectives while maintaining a strong controls environment. You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.

Job responsibilities:

• Lead internal (Freedom, Sapphire, Ink) and external (gift card vendor, merchant) relationships while executing gift card strategy against business objectives
• Create roadmap for product vision and support gift card marketing execution
• Analyze campaigns against performance KPIs and find opportunities to optimize future performance
• Lead executive level presentations for senior management that communicate innovation roadmap strategies, financial impact, execution plans and customer experience
• Support team with compilation & execution of monthly promotions by working closely with external partner, Marketing, Operations, Product and Testing teams
• Collaborate with Product, Operations, Finance and external partner to ensure contractual obligations are fulfilled
• Optimize the customer experience and have a pulse on product backlog initiatives through working with Voice of the Customer and Product

Qualifications:

• 8+ years of Business strategy
• Previous management experience
• External agency/vendor experience
• Strategic insight and ability to identify business opportunities and create strategy
• Ability to influence cross-functional internal and external teams
• Analytical thinker with ability to interpret data to identify key insights that drive change
• Strong communication and experience with executive level presentation

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).