he Claims and Investigations Department forms part of IMOS (Investment Middle Office Services) which manages the Claims Process for the client. This team covers all aspects of the Claims process and includes investigating causes of overdrafts, determining -- together with the different processing teams – liability on losses to client accounts, initiating claims to third parties, and processing compensation.

As a Fund Servicing Analyst in the Investment Middle Office Service, you will be responsible for managing the Claims Process for our clients. This includes investigating causes of overdrafts, determining liability on losses to client accounts, initiating claims to third parties, and processing compensation. You will work closely with different processing teams and liaise with counterparties with a high degree of professionalism and competence. This role provides an opportunity to enhance your skills in custody & fund services, markets or prime brokerage operational experience, and offers a chance to work in a dynamic and changing business landscape.

Service Delivery Management

• Operational coordination across multiple sites: primarily Mumbai and UK. Some interaction with Bangalore may be required
• Enhance the quality and risk culture by ensuring proper management of daily production control and risk management tools
• Act as point of contact for IMOS UK and stakeholders, and escalations impacting services to IMOS UK Clients
• Delivery and monitoring of effective MIS tools and reporting to enable best practice production management
• Support ongoing resiliency strategy and testing
• Assist and support IMOS global team in any Client, Internal or Technology change

Job Responsibilities:

• Investigating all overdrafts to establish reasons, providing detailed and accurate commentary suitable for the client that is too be completed within tight SLA (service- level agreement) and responsible for reporting overdraft MIS
• Gathering client comments on the overdrafts from the previous day and updating /investigating further as necessary and downloading of various reports throughout the day which feed upstream systems
• Investigating and responding to client queries in a timely manner and daily maintenance of CIMS
• Investigating and processing claim cases where interest has been charged due to overdraft, claims arising from value date differences and other market claims. Ensuring any Claim is investigated in the correct manner within ISITC guidelines to ensure compensation amounts can be claimed for the accounts
• Liaising with counterparties with a high degree of Professionalism and Competence in order to establish and push for the correct liable party to recompense the affected client/fund
• Supporting key stakeholders on the status of Claims and providing assistance when needed
• Meeting and Following up with internal teams, ensuring accurate detail is presented and discussed to ascertain the correct liable party all within ISITC guidelines/timelines
• Produces Metrics Needed on the status of Interest Claims
• Reporting weekly claims to the client and managing weekly claims MIS for internal IA teams
• Communicating at all levels in both verbal and written forms to various counterparties and stakeholders
• Monitoring high risk areas with an ability to escalate
  

Required qualifications, skills and capabilities:

Core Abilities:

• Managing excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
• Ability to work closely with business partners and interact with all staff levels and is flexible, follow tight deadlines, organize and prioritize work
• Working on large scale experience, multi-stream programs with strategic thinking coupled with practical execution
• Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls
• Ability to manage through a changing business landscape
• Candidate must have a control focused agenda, and a thorough understanding of program/project ris and Anticipate issues and proactively drive initiatives to ensure results

People and Communication

• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Leadership with proven ability to manage by influence to promote change with proactive in identifying and escalating issues

Business and Subject Matter Knowledge

• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or Fund Services with Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives and Excellent Root Cause Analysis in investigating Claims via a Reconciliation System

Education and Certifications

• Bachelor's Degree required or equivalent