Let us take your advanced project management skills to new heights. We’re innovating and re-imagining project management as part of a division-wide delivery management center. Bring your ideas and proven delivery record to help us. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. With 3 days working in the office and 2 days working at home, you are afforded the opportunity to work closely with and learn from your peers and leaders but also balance your work and life which is important here at JP Morgan Chase.

As a Project Manager- Operations Program Support in Resiliency & Delivery Management, you will be innovating Project and Program Management across Consumer and Community Banking Operations. You will manage complex, high visibility cross division programs or projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion.

Job responsibilities

• Manage one or more fast-paced, complex, cross-functional programs or projects that have significant impact on the business - your efforts typically can impact as many as 30,000 specialists
• Define key roles and responsibilities and work with customers and impacted areas to ensure appropriate resources are assigned throughout program/project life
• Develop and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Lead your team and customers to concrete actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones
• Be a part of the solution – lead your customers to achieve the best business value possible
• Help us to improve - Establish best practices, innovate approaches to Program and Project Management, building a continuous improvement model
• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities, and skills

• 10+ years of related Program or Project Management experience.
• Broad delivery experience, including understanding of tools, processes, and best practices
• Experience managing conversions, business initiatives, or technology in agile, waterfall, or hybrid methodology
• Proven ability to manage multiple efforts, managing resources and addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward.
• Demonstrated initiative and creativity to ensure successful and timely execution- strategic thinker with proven analytical abilities

Preferred qualifications, capabilities, and skills

• Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly throughout
• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Project Manager certification