Ongoing analysis of client accounting records and escalation, where appropriate, of any potential issues identified.

As a Client Service Associate in Operations team, you will be responsible for the day-to-day service management of clients; ensuring queries are answered, problems are resolved and issues are escalated. As the point of escalation for the clients, a broad knowledge of fund accounting is required together with sound experience of managing clients.

Job Responsibilities

• Production and validation of a suite of IFRS-compliant and regulatory reports timely and accurately.
• Take full ownership for all reporting activities, hub governance and project management of service change request.
• Ongoing analysis of client accounting records and escalation, where appropriate, of any potential issues identified.
• Coordination of visits to accounting clients, for periodic service reviews, accounting/ technology training etc.
• Take leadership role between internal & external parties (Clients, Fund Managers, Relationship Managers, Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green.
• Maintenance of an orderly set of records for each client, including client service level agreements, to facilitate query management and internal or external audits.
• Support of the continuous development of processes & controls within the group.
• Training & development of junior members of the group.

Required qualifications, capabilities, and skills

• University graduate with major in Finance/Accounting preferred.
• 6+ years financial reporting, audit or fund accounting experience, at least 2 years in a supervisory role.
• Knowledge of stock market practices & data vendor systems (e.g. Bloomberg).
• Detailed understanding of MS Office applications (Excel, VBA, Access, Word etc.)
• Fluency in written & spoken English & Mandarin;
• Professional approach to delivering quality client service.
• Committed approach with the ability to communicate effectively within a small team.
• Flexible & willing to work additional hours at peak reporting times if necessary.
• Highly motivated, execution driven, flexible & versatile character with ability to influence and negotiate for results.
• Strong end to end ownership, governance, controls, risks and dependency management.

Preferred qualifications, capabilities, and skills

• Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) &/or Performance Analytics (performance analysis/reporting) process/platforms is preferred.
• Good understanding of security types and their accounting treatment. Experience of IFRS / IAS is an advantage