Payments Investigations Vice President - Operations

Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments. Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

As a Payments Investigations Vice President - Operations within the Payments Global Investigations team at JPMorganChase, you will directly be responsible for the day to day operations, including transaction processing, client service and database controls. You will balance your focus on business results by offering options and finding solutions to help our customers with issues. You will be responsible for understanding the key metrics and risk components within each line of business (LOB’s) and manage the team to meet the financial plans put forth by these LOB’s, whilst partnering globally where the business operations/product are located. You will also be accountable for maintaining staff and budget requirements.

Job Responsibilities

• Manage team performance and staff development.
• Manage overall governance on the function, both people and process.
• Ensure a daily review of all control execution aspects and track project completion.
• Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy.
• Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating.
• Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Monitor all relevant Management Information System data ensuring all issues have been resolved expediently.
• Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction.
• Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure.

Required Qualifications, Capabilities, and Skills

• Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
• Demonstrated ability in operations leadership or management within Payments, with at least 3 years of experience leading high-performing teams to achieve business priorities and objectives.
• Experience in Work Queue management
• Experience handling a diverse team composing of people managers and individual contributors, totaling to ~15 full time employees (FTEs)
• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.
• Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
• Strong business management skills and robust ability for governance/transformation.
• Amenable to working in Night hours and flexible to adjust as per business needs (would primarily support European Shift).

Preferred Qualifications, Capabilities, and Skills

• Knowledge of ISO or Swift message processing or management.