Transactions Manager I - 3rd Shift
JPMorganChase
Job Description
- Lead a team of full and part-time front-line employees.
- Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved
- Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
- Demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
- Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
- Ensure team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
- Track team performance and implementing action plans that manage improved performance and high quality
- Minimum 3 years' management/leadership experience
- Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
- Ability to understand end to end process flow, consider downstream impacts when making decisions
- Ability to lead, direct, connect with, and be accessible for staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline processes
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
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