Digital Channels - Access Support Specialist - Bilingual Portuguese/English
JPMorganChase
Digital Channels - Access Support Specialist - Bilingual Portuguese/English
Job Information
- Job Identification 210663773
- Job Category Client Service Delivery
- Business Unit Commercial & Investment Bank
- Posting Date 09/12/2025, 05:11 PM
- Locations 4915 Independence Pkwy, Tampa, FL, 33634, US
- Job Schedule Full time
Job Description
As a Client Service Delivery Specialist IV within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients, and you will be expected to make decisions within established procedures.
Job responsibilities
- Provide daily support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures.
- Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.
- Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
- Demonstrate ability to apply policies and procedures to solve non-routine problems.
- Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
- Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
- Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
- Ability to accurately process transactions and ensure data integrity.
- Skills to manage multiple tasks efficiently in a fast-paced environment.
- Ability to identify common issues and provide straightforward solutions.
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.
Fluent in English language (written, verbal, reading) communications.
Preferred qualifications, capabilities and skills
Call center/ Chat Assist experience
Portuguese language in written, verbal and reading preferred
Required or additional information
Hours 8:00am - 9:00pm Eastern Standard Time
9 hour schedule will be determined between 7am - 9pm
Training will be between 8am - 5pm or 9am - 6pm
Candidate required to observe local Latin America (LATAM) holidays and work US holidays except, Christmas and New Years.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
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