Public Relations & Communications Director

Connected Commerce connects Chase’s more than 70 million digitally active customers with relevant merchant brands and experiences through Chase’s lifestyle properties including travel, dining, shopping, offers, lending programs and consumer and small business payments offerings. This role is about bringing to life the stories that better connect our products and services to the way consumers spend their money and tailor their personal interests, such as: Chase Travel Group, The Infatuation, The Shops at Chase, Zelle, Chase Pay in Four, Chase Offers, and more.

As the Public Relations & Communications Director within the Consumer & Community Banking Communications team you will report to the Head of Card & Connected Commerce Communications where you will lead a team of Connected Commerce external communicators and collaborate closely with the Card External Communications team and members of the Card & Connected Commerce Internal Communications team on 360-degree integrated marketing / communications campaigns. You will lead with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with media and influential voices. In addition you will lead the team’s approach, development and execution of breakthrough campaigns and tell compelling stories with a fresh, modern and human voice. And have some fun along the way.

Job responsibilities:

• Develop, present and execute strategic and tactical communications/public relations campaigns that lead business outcomes
• Serve as strategic communications counsel to Connected Commerce CEO and business team leaders and managers
• Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders and support agencies to tell a holistic story
• Oversee management of communications/PR agency on campaign execution and measurement
• Coordinate with internal communications team members to pull through meaningful storylines within Chase
• Protect and enhance the reputation of the firm – both externally and among employees

• Collaborate with talent and influencer management team for PR purposes

Required qualifications, capabilities, and skills:

• 12+ years of experience in a communications/PR or marketing role
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results
• Deep media relations expertise with strong relationships across business, finance and lifestyle media; experience with brands and industries that span consumer travel, travel trade, dining, shopping, experiential, lifestyle, media industry and digital payments; fluency across social media and other multi-media channels; experience with applying measurement tools to demonstrate success
• Experience leading teams and managing people; executive presence and presentation skills
• Executive communications experience – consulting directly with a senior executives, internal subject matter experts who serve as topical spokespeople; superior writing and editing skills; the ability to build meaningful narratives, storylines and tell a story visually
• Excellent relationship building and collaborative decision-making skills; the ability to inspire confidence from and to collaborate closely with teams, internal stakeholders / senior leaders
• Outstanding judgment and interpersonal skills, including partnering with executives, peers and other functional groups across the company and effectively managing and growing direct reports; negotiation and influencing skills
• Ability to manage several projects simultaneously and keep deliverables on track / flag potential delays
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
• Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines – and sometimes outside traditional business hours.
• Some domestic and international travel required

Preferred qualifications, capabilities, and skills:

• Experience working with events and experiences, celebrity talent, creators and social media influencers
• Experience working in a large company
• Experience working at or leading work with a public relations agency
• Experience working on an integrated marketing team

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans