Credit Support Manager III

Join a dynamic team where your leadership will drive impactful credit compliance solutions for global wholesale lending. This role offers significant career growth, skill development, and the chance to collaborate across diverse teams. You’ll help shape best practices and contribute to a culture of innovation and excellence. Be part of a group that values your expertise and supports your professional journey.

Job Summary

As a Credit Support Manager in the Credit Monitoring Center of Excellence, you will lead a team of Credit Support Analysts and Associates within Wholesale Lending Services. You will ensure compliance with credit agreement terms for a portfolio of borrowers, collaborating globally to align with policies and best practices. You’ll work closely with Credit Risk, Bankers, Controls, and other operational teams to deliver high-quality results. Your role is essential in maintaining the integrity of our credit monitoring processes and supporting the firm’s commitment to excellence.

The Credit Monitoring CoE supports multiple lines of business, including Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. You will become a subject matter expert in wholesale lending covenants and secured lending products, interpreting legal documents and supporting ongoing compliance. This is an opportunity to make a meaningful impact on the firm’s risk management and client satisfaction.

Job Responsibilities

• Manage processes to deliver CoE objectives, measured by key performance indicators
• Guide and develop team members through feedback and performance management
• Address audit and credit review inquiries related to CoE deliverables
• Create and deliver presentations for varied audiences
• Support global teams in credit analysis, documentation review, and compliance monitoring
• Develop expertise in wholesale lending covenants and secured lending products
• Maintain compliance with service level agreements and controls
• Investigate and address quality control errors, partnering to resolve root causes
• Lead resolution of escalations, performing root cause analysis and process improvement
• Collaborate with Risk/Control partners to identify and close control gaps
• Interact with auditors, Credit Review, and regulators as needed

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business or Accounting
• Two years’ experience in credit monitoring or quality control with legal/financial document analysis
• Strong verbal and written communication skills
• Expertise in credit risk management and document interpretation
• Excellent organization, attention to detail, and time management
• Strong decision-making and analytical skills
• Ability to work effectively in a global, collaborative environment
• Commitment to fostering a positive work environment and supporting professional development
• Proficiency in MS Excel, PowerPoint, and SharePoint

Preferred Qualifications, Capabilities, and Skills

• MBA degree
• Four years’ experience in credit monitoring or quality control
• Advanced knowledge of secured lending products and borrowing base credit facilities
• Experience leading organizational change and innovation
• Prior experience with regulatory interactions
• Demonstrated ability to champion employee engagement initiatives
• Experience supporting global teams and cross-functional projects and AI strategy and integration within business processes

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.