Buenos Aires Branch - Markets & Payments Operations Manager

As the Operations Branch Manager within JPMorgan Chase's CEM and Payments business, you will be responsible for the operational management and control of the daily workflows and processes.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. By developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job Responsibilities:

• Manage the workflow and lifecycle of CEM and Payments products, ensuring smooth operations and control within the CEM and Payments Teams.
• Monitor and manage trade capture, fails management, and settlement activities, addressing discrepancies and responding to queries promptly.
• Maximize team capacity through effective resource planning, training, and succession planning to ensure a robust team structure.
• Communicate strategic and regulatory changes to the department, ensuring staff awareness and understanding.
• Review and update Standard Operating Procedures in line with new policies and risk management activities.
• Lead strategic, process improvement, and regulatory projects for Payments and CEM Products, identifying impacts and collaborating with stakeholders.
• Maintain a robust governance process for project delivery, using frameworks, methodologies, and reporting to ensure accuracy and timeliness.

Required Qualifications, Capabilities, and Skills:

• 5+ years of management experience in an Operations role, demonstrating strong people management skills in a team-oriented environment.
• Operational subject matter expertise in Settlements, Fails Management, Trade Support, Risk and Control, and Payments.
• Strong ability to learn and adapt to new markets, products, and processes continuously.
• Strong risk and control awareness, with the ability to prioritize workloads and meet critical deadlines effectively.
• Excellent verbal and written communication skills, capable of partnering with stakeholders at all levels, including senior executives and subject matter experts.
• Exceptional problem-solving skills, with the ability to independently identify and escalate key issues, analyze information, and develop actionable recommendations.
• Flexible teamwork skills, able to collaborate with stakeholders and colleagues at all levels, including internal teams, external clients, and third-party service providers.
• Ability to manage tight delivery timelines and ensure the organization is on track to execute and deliver strategic change, with strong strategic thinking and analytical skills for process improvements.

Preferred Qualifications, Capabilities, and Skills:

• Background in Markets and Payments business / Products
• Bachelor’s degree or equivalent, preferred.
• Experience in driving projects and initiatives.
• Good knowledge in MS Office Suite applications - MS Word, Excel, and PowerPoint.
• Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality