Technology Support III - IAM AuthNZ Production Management
JPMorganChase
IT, Customer Service
Bengaluru, Karnataka, India · Hyderabad, Telangana, India
Posted on Oct 8, 2025
Technology Support III - IAM AuthNZ Production Management
Bengaluru, Karnataka, India
and 1 more
Job Information
- Job Identification 210672630
- Job Category Technology Support
- Business Unit Corporate Sector
- Posting Date 08/10/2025, 15:00
- Locations Ground to Fifth Floor G&H Block, EMBASSYTECH VILLAGE-PARCEL 5 OUTER RING RD DEVERABEESANAHALLI VILLA, Bengaluru, IN-KA, 560103, IN MAGMA,UNIT-1,PHASE-IV,SY NO.83/1,PLOT NO 2, GR Floor TO 2 Floor and 5 Floor TO 16 Floor,Basement 1,2, Hyderabad, IN-TG, 500081, IN
- Apply Before 08/11/2025, 08:00
- Job Schedule Full time
- Job Shift Day
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Produce operational and development expertise in building proactive monitoring & contribute to auto heal/recover during system failures.
- Gather, analyze, synthesize and develop visualizations and report app/system health, uptime, performance improvements, change/capacity management of the services supported.
- Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring.
- Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Hands on platform skills (Linux,UNIX and Windows) and application/middleware support knowledge.
- Experience with Automation and Configuration tools like Ansible/Puppet/Chef .
- Experience with scripting & programming languages such as Python, Java.
- Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
- Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace/AppDynamics, Splunk, etc.
- Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices.
Preferred qualifications, capabilities, and skills
- Understanding of concepts and principles behind DevOps and SRE.
- Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.