Media Agency of Record (AOR) AI: Configuration and Enablement Lead-Vice President

Join the Advanced Media Solutions team, a team of media and technology professionals focused on AI configuration and enablement across JPMorganChase Paid Media. This team works in close partnership with paid media subject matter experts, Controls, Compliance, Legal and Sourcing. This ensures the solutions are delivered end-to-end, while ensuring responsible use of AI in compliance with internal policies, laws, and regulations, with regular progress updates being shared with senior leadership and C-Suite management. As part of its mandate, the Advanced Media Solutions team will devote time to remain up to date with cutting-edge advances in AI.

As the Media Agency of Record (AOR) AI Configuration and Enablement Lead-Vice President on the Advanced Media Solutions team, you will work with colleagues across the team on execution platforms, media agencies, Data & Analytics, etc. to integrate the use of artificial intelligence into business strategies to deliver measurable commercial impact and solutions geared to assist the Paid Media team. You should be experienced in both traditional artificial intelligence/machine learning and generative artificial intelligence capabilities, identifying priorities and focusing on high-impact artificial intelligence use cases. You will set the Generative AI strategy around Large Language Models and Agentic AI, reuse and scale AI solutions across lines of business, and foster a culture of innovation and an AI-first mindset among employees.

Job responsibilities

• Evaluate agency capabilities to determine which tools augment either Media team or supporting agency capabilities, and take them through internal requisite oversight and approval steps for use—working closely with supporting teams such as Data & Analytics, Product, Technology, Modeling, Finance, and Media.
• Define success criteria, measure and monitor success metrics on an ongoing basis, and report business benefits to the Marketing CFO office.
• Partner with the Integrated Media Management team to roadshow new capabilities and build implementation plans to either test new tools or implement tools into existing operating models.
• Recommend annual adjustments to our agency support model to ensure limited or low duplication of services across agencies, and maximize value realized from onboarded tools.
• Collaborate with the Media Platform/Third Party AI lead to evaluate capabilities, determine how each tool should be classified, and own the implementation plan (e.g., building internally, on our behalf, externally, buy, etc.).
• Lead the planning and execution of AI and agent-based automation projects for both Media AOR and third-party capabilities, ensuring delivery on time, within scope, and within budget.
• Guide those same tools through internal approvals and register with AI/ML governance, ensuring compliance requirements are maintained and up to date, and own operating model change management with working teams.
• Synthesize complex information about our marketing technology solutions into a cohesive narrative that is presentable for a variety of stakeholders, and remain up to date with the latest progress and breakthroughs in the AI space.

Required qualifications, capabilities and skills

• 7+ years of marketing experience.
• Strong analytical mindset and ability to connect technology investments to business outcomes
• Strong collaboration across functional teams to integrate AI solutions into existing processes
• Planning and executing projects while keeping to timelines and budget
• Passion for problem solving and innovative (out of the box) thinking
• Ability to learn complex business problem statements and re-formulate in simple terms, and to distill complex data into actionable insights
• Exceptional attention to detail and a commitment to accuracy
• Apply solutions across the media landscape (e.g., audience segmentation, predictive analytics, generative content, dynamic creative optimization).
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
• Experience in executive storytelling and presentation building using principles such as Smart Brevity, Minto, and Objective Key Results (OKR) setting and management

Preferred qualifications, capabilities and skills

• Agency product and Operations experience is preferred
• Experience in Paid Media preferred
• Familiarity with Agile or Lean marketing methodologies
• Proficiency in SQL preferred
• Advanced skills in Excel is essential
• Proficiency in data analysis tools and programming languages such as Python, R is a plus.
• Experience with measurement solutions (MMM, MTA), automation, clean rooms, customer data platforms, knowledge and identity graphs, marketing and media execution platforms

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans