APAC Prime Brokerage Margin Client Services Middle Office - Associate
JPMorganChase
Customer Service
Hong Kong
Posted on Nov 14, 2025
Join the team that works to deliver industry-leading capabilities to our clients. Drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
The Prime Brokerage Middle Office comprises of business-aligned support teams for the equity prime and stock borrow & lending traders based in Hong Kong. The business covers all Asian markets; with products that range from cash equity to highly structured swaps. As a Margin Middle Office associate, you will be supporting the Prime business for all client service activities covering trade management, margin & corporate actions across all Asia markets. The team works in co-ordination with global Middle Office teams to ensure round the clock service for international clients.
Job Responsibilities
- Manage the Prime Brokerage margin process for hedge fund clients, issuing margin calls and performing recalculations as needed
- Monitor hedge fund portfolio risk and ensure client withdrawals remain within margin excess
- Collaborate with the Margin Trading Desk to conduct margin analysis, including running “What If” scenarios for prospective client portfolios
- Respond to client queries in a timely manner to deliver a high level of service
- Partner with internal operational teams to support the management of Prime Brokerage margin requirements and minimize client impact
- Act as an escalation point for high-risk margin issues
- Liaise with clients to explain complex mechanics involved in margin calculations and calls
- Proactively identify and resolve processing gaps and inefficiencies, ensuring a globally consistent operating model
- Participate in ad hoc projects and technology enhancement initiatives
- Provide cross coverage for Prime Brokerage Middle Office team functions
Required Qualifications, Capabilities, and Skills
- Minimum 3 years of experience in Middle Office and/or Operations (Margin, Collateral Management, Client Service) within the financial services industry
- Demonstrate solid end-to-end margin experience through a Prime Broker
- Apply global market knowledge and understanding of securities and derivatives products, and exhibit familiarity with Prime Brokerage business and hedge fund portfolio risk
- Demonstrate understanding of ISDA CSA and exchange margin calculation processes
- Show initiative and ownership mentality, with the ability to think creatively
- Display strong leadership skills and the ability to escalate issues appropriately
- Organize and multi-task effectively in a high-pressure environment
- Drive and manage global initiatives and projects across business, industry, or operations
- Communicate clearly in English, both spoken and written, to a high business standard
- Build strong working relationships with marketers, clients, traders, and support teams
- Demonstrate proficiency in Microsoft Word, PowerPoint, and Excel
Preferred Qualifications, Capabilities, and Skills
- Possess knowledge of VBA, SQL, and experience with digital tools such as Alteryx, Tableau, and Robotics
- Bring experience in process improvement and technology enhancement projects
- Display advanced analytical skills and the ability to understand client perspectives
- Demonstrate experience working with global teams
- Show adaptability to evolving business needs
- Hold relevant professional qualifications in margin or collateral management
- Exhibit experience in cross-functional team coverage within Prime Brokerage operations
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join the team that works to deliver industry-leading capabilities to our clients. Drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.