Are you passionate about client service and ready to make an impact in fund operations? Join a team where your language skills and expertise help deliver outstanding service to institutional clients across Asia. You’ll collaborate with talented colleagues, take ownership of key processes, and grow your career in a supportive, inclusive environment. We value your drive for excellence and offer opportunities for advancement and skill development. Be part of a team that celebrates partnership, innovation, and success.

As a Client Servicing Associate (Korean Speaking) in the Fund Operations Service Delivery Team, you manage day-to-day client service, ensuring queries are resolved and issues are escalated promptly. You take ownership of reporting activities and collaborate with internal and external partners to deliver accurate, timely financial statements and portfolio information. You help drive process improvements and support the adoption of digital tools, contributing to a culture of continuous learning and innovation. Your work helps us deliver exceptional service and build strong client relationships.

Job responsibilities

• Produce and validate of a suite of International Financial Reporting Standards (IFRS) compliant and regulatory reports timely and accurately, with a focus on process efficiency and data integrity
• Take ownership of all reporting activities, hub governance, and project management of service change request
• Analyze of client accounting records and escalation, where appropriate, of any potential issues identified
• Coordinate visits to accounting clients for periodic service reviews, accounting/technology training, and knowledge sharing
• Serve as the contact point between internal & external parties (Clients, Fund Managers, Relationship Managers, Client Service, etc.) to handle accounting or product-related issues that may arise and ensure there is path to green
• Maintain an orderly set of records for each client, including client service level agreements, to facilitate query management and internal or external audits
• Support continuous development of processes and controls within the group, including adoption of digital tools and automation where appropriate

Required qualifications, capabilities, and skills

• Bachelor's Degree in Finance, Accounting, or related discipline
• At least 5 years of experience in financial reporting, audit, or fund accounting related roles
• Fluency in written and spoken Korean is required to communicate with stakeholders and clients from Korea
• Strong understanding of security types and accounting treatment
• Analytical and problem-solving skills with operational experience
• Good knowledge of stock market practices and data vendor systems (i.e. Bloomberg)
• Proficiency in Microsoft Office applications (Excel, VBA, Access, Word) and ability to leverage technology for process improvement and client service
• Highly motivated, execution driven, flexible and versatile character with ability to influence and negotiate for results
• Strong end to end ownership, governance, controls, risks and dependency management
• Professional approach to client service delivery
• Willingness to work additional hours during peak periods

Preferred qualifications, capabilities, and skills

• Experience of International Financial Reporting Standards and/or International Accounting Standards is an advantage
• Prior exposure in utilizing digital tools, automation, or data analytics platforms will be a plus
• Proficiency in other languages, such as Thai, Mandarin, or Japanese language will be beneficial to cover stakeholders and clients from Thailand, Greater China Region, or Japan
  

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Deliver exceptional client service and drive process innovation in Fund Operations with a diverse, expert team.