Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.

As a Client Review Analyst on our Business Banking Chief Administrator Office (CAO) Team, you will assess cases to identify businesses that may fall outside the scope of Business Banking. The team receives case work through a variety of channels, including reporting and referrals from partners and other lines of business. You will be responsible for performing internal and external research to determine if a business is considered out-of-scope according to the Chase Business Banking Standards.

Job responsibilities

• Follow documented firmwide standards and Line of Business policies & procedures
• Perform internal and external research via web searches, customer assist and Know Your Customer (KYC) profiles
• Manage case workload in time sensitive environment
• Assess and analyze decision-making processes to ensure alignment with company objectives and industry best practices
• Self-manage business-as-usual (BAU) Case Queue with attention to Service Level Guidelines (SLG)
• Collaborate with cross-functional teams to gather data and insights necessary for informed decision-making

• Knowledge of business operations processes, control related activities, or data analysis
• Possess an understanding of Business Banking, Know your Customer (KYC), Fraud or Investigations case related experience
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, and Excel)
• Ability to work independently and eagerness to manage multiple tasks simultaneously, while being flexible and adaptable in a fast-paced and changing environment
• Ability to collaborate effectively in cross-functional team environment
• Excellent interpersonal and communication skills, ability to effectively and confidently interact with peers and all levels of management
• Proven ability to prioritize work, meet tight deadlines, and have strong attention to detail while maintaining the highest quality
• Active listener, open minded and willing to shift gears quickly and efficiently
• Excellent organizational skills
• Experience with facilitating meetings and speaking with different levels of management
• Interact and communicate confidently and effectively in both written and oral formats with all levels

• Bachelor’s degree or equivalent experience
• Minimum of 5 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or Anti Money Laundering / Know Your Customer (AML/KYC); or equivalent subject matter expertise in a relevant business related functions
• Minimum of 3 to 5 years of investigation experience
• Minimum of 3 years of Business Banking, Consumer and or Fraud experience
• Understanding of Business Banking and its processes and systems

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans