Business Analysis Associate II - Translation - Bilingual English & Mandarin
JPMorganChase
The Consumer Feedback & Communications Group (CFCG) at JPMorganChase offers an exceptional opportunity to grow your career in a supportive environment that fosters development and mobility. Here, you can enhance your skills and become more agile and versatile as you reach your career potential.
As a Business Analysis Associate II within JPMorganChase's Consumer Feedback & Communications Group (CFCG), you will engage with all organizational levels to support communications and translation activities. You will be responsible for writing and translating business communications, documents, and materials in Mandarin, ensuring clarity, accuracy, and cultural relevance. You will also manage the intake and workflow of translation requests, coordinate updates to business processes, and help monitor key performance indicators and emerging issues.
Additionally, you will gain in-depth process knowledge of each CFCG function, provide cross-functional insights, and help identify opportunities, gaps, and issues to support risk mitigation and continuous improvement. With supportive leadership and a collaborative team, you will have the chance to make a meaningful impact while advancing your career.
Job responsibilities
- Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives.
- Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
- Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
- Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
- Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively.
- Fluent in English and Chinese (Mandarin), including writing, speaking, and translating
- Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise equivalent to 3+ years of experience.
- Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture.
- Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization.
- Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
- Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives.
- Provide quality service to customers through continuous communication.
- Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks.
- Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
- Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
- Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration.
- Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
- Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Advance your career with our Business Analysis team, where innovation, creativity, and excellence are at the heart of what we do.