Asset & Wealth Management - Fraud Prevention Manager I
JPMorganChase
Shape the future of fraud prevention in Asset and Wealth Management.
As an Fraud Prevention Manager within the Private Bank Enhanced Callback team, you will be the first line of defense against fraud, leading a team dedicated to protecting our clients and the firm. You will manage daily fraud prevention operations, collaborate with internal and external partners, and deliver best-in-class client experiences. You will leverage your expertise to identify and escalate fraud trends, recommend solutions, and ensure compliance with regulatory requirements. Your attention to detail and ability to operate independently will be key to your success in this fast-paced environment.
Job Responsibilities:
- Lead and develop a team of Fraud Prevention Analysts, ensuring daily functions are completed efficiently and oversee operational support for transactions across all Private Bank channels for fraud concerns
- Collaborate with clients, internal partners, and external banks to mitigate financial losses and provide subject matter expertise for fraud escalations and complex inquiries
- Exercise initiative and judgment to resolve problems within established policies and partner with cross line-of-business teams to enhance fraud prevention strategies and coach employees
- Review and analyze transactions for Asset and Wealth Management clients to identify fraud risks
- Identify and escalate emerging fraud trends to key stakeholders
- Proactively recognize potential regulatory risks and recommend solutions
- Communicate effectively with internal partners and clients
- Meet tight deadlines in a fast-paced environment while maintaining high-quality standards
- Handle inbound and outbound client interactions with professionalism
- Manage multiple customer inquiries simultaneously
- Adapt to changing business needs and focus on direct client communication and support and manage multiple customer inquiries simultaneously.
Required qualifications, capabilities, and skills:
- 3+ years of professional experience in fraud investigation, risk management, or a related field within financial services or banking
- Proven ability to supervise, train, and motivate a team of fraud analysts, including setting performance goals and conducting regular reviews
- Demonstrated experience operating effectively in a matrix organization under pressure and tight deadlines
- Highly analytical with expert proficiency in Microsoft standard research utilities
- Strong client management skills with the ability to advise senior managers and stakeholders
- Exceptional problem-solving skills, including independent issue identification, analysis, and actionable recommendations
- Flexible teamwork skills, able to collaborate with stakeholders and colleagues at all levels
- Specific knowledge of core banking systems, common banking products, applicable laws, and regulations related to fraud
- Bachelor’s degree or relevant experience
Preferred qualifications, capabilities, and skills:
- Experience with existing and emerging fraud trends in the banking industry
- Advanced knowledge of fraud detection, prevention, remediation, and recovery solutions
- Experience in managing challenging client situations and expectations
- Ability to identify and escalate key regulatory risks
- Strong communication and coaching skills across business lines
- Experience in process improvement and operational efficiency
- Demonstrated adaptability in a growing and changing organization
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Guide a team to protect client assets, ensure top service, and implement fraud prevention strategies for the Private Bank.