As a member of our Infrastructure Support and Site Reliability Engineering group, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. In addition to traditional IBMi Infrastructure skills, you’ll have experience with software and hardware driven technology using best practice methods and will be open to new ideas and ways to manage the IBMi infrastructure. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

This role requires a wide variety of strengths and capabilities, including:

• Bachelor’s degree or equivalent experience

• Minimum 8 years of relevant experience

• Understanding of infrastructure architecture surrounding IBMi hardware including distributed servers, storage SAN, database and application components.

• Hardware knowledge on large scale of IBMi systems, and related infrastructure.

• Software knowledge of IBMi Operating Systems, ROBOT, NDM, SFTP, SMTP, MQ v9, BRMS, Clustering and VIOS.

• Ability to work with external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot issues.

• Support IBMi Disaster Recovery exercises.

• Working proficiency in Incident/Problem/Change management process and procedures

• Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.

• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.

• Knowledge of industry-wide technology trends, automation tools and best practices.

• Ability to work in large, collaborative teams to achieve organizational goals.

• Demonstrate ability to work independently with strong ownership, collaboration & communication skills.

• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.

• Passionate about building an innovative culture.

• Excellent debugging and troubleshooting skills.

Additional preferred qualifications:

• Understanding of software skills such as business analysis, development, maintenance, and software improvement will be an added advantage.

• Experience working in a multi operational environments which include Non-Stop, IBM z Series, AIX, UNIX and other distributed systems.

• Exposure/competence with Agile Development approach.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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Lead Infrastructure Engineer responsible for support and development of SRE solutions for IBMi platform.