• Oversee the interpretation of loan documents, ensuring accurate and timely servicing of our loan portfolio.
• Lead a team of loan servicing specialists, fostering a culture of continuous improvement and driving performance.
• Utilize advanced conflict management skills to resolve any arising issues within the team or with external stakeholders.
• Leverage expert strategic planning abilities to guide the direction of our loan servicing operations, aligning with the firm's long-term goals.
• Nurture future leaders within the team, providing mentorship and facilitating skill development.

• Seven or more years of experience in managing loan servicing operations, with a focus on interpreting loan documents and overseeing deadlines.
• Proven track record of leading diverse teams in a financial services environment, with a focus on driving performance and fostering continuous improvement.
• Demonstrated advanced proficiency in conflict management, with experience in resolving complex issues within teams and with external stakeholders.
• Expertise in strategic planning within the lending services sector, with a history of making impactful decisions that align with long-term organizational goals.
• Proven experience in mentoring and developing future leaders, with a focus on facilitating skill development and nurturing talent.

• Strong organizational skills that enable efficient functioning in high-volume, fast-paced, deadline-oriented environments, ensuring adherence to service level agreements.
• Outstanding leadership qualities, demonstrated through the ability to deliver feedback, mentor, and coach others by leveraging experience to foster development and high performance.
• Proficiency in developing quantitative reports to analyze performance and inform data-driven decision-making, enhancing operational insights and strategies.
• Proven ability to manage multiple teams and managers, ensuring effective coordination and leadership across diverse groups.
• Expertise in ensuring timely group delivery and execution of all daily controls, with a focus on adherence to Key Performance Indicators (KPI) targets.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.