DESCRIPTION:

Duties: Prepare reports on product metrics to drive data product adoption. Define technical requirements for data product supportability. Create a strategic vision for data products and design product solutions and enhancements. Assess data products against requirements and articulate analysis to a business audience. Identify and rectify defects. Advocate best practices for customers and internal teams during product design, development, beta testing, and implementation. Deliver documentation, polices, and processes for project launch to data analysts. Provide customer support, including escalation and ticket case management. Create communications, presentations, and documentation to support data products. Support the transition of data resources from on-premises to the cloud, including user onboarding to cloud-based data platforms. Assist users with data validation, facilitate data migration, and resolve product performance issues.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Information Technology and Analytics, Data Science, Statistics, Economics or in a related field of study plus 1 year of experience in the job offered or as Data Scientist, Data Analyst, Business Analyst, or in a related occupation. The employer will alternatively accept a Bachelor's Degree in Information Technology and Analytics, Data Science, Statistics, Economics or in a related field of study plus 3 years of experience in the job offered or as Data Scientist, Data Analyst, Business Analyst, or in a related occupation.

Skills Required: This position requires one (1) year of experience with the following: Working with Big Data Analytics to assist users in troubleshooting issues, including user challenges on accessing data from various data warehouse such as Snowflake, Datalake, Teradata through integration in data validation, product performance, user onboarding, and providing guidance regarding Protection Group (PG classification) roles to access the data, query optimization feature training to users; Documenting best practices for PySpark usage and data workflows; Fine- tuning PySpark scripts for performance; Managing EMR clusters for scalable data processing; Performing real-time data monitoring and analysis leveraging Splunk. This position requires any amount of experience with the following: Maintaining data integrity and security during data migration, integration, and transformation to the cloud; Devising and implementing cloud-based solutions to enhance data accessibility and performance; Developing and integrating Python-based solutions to enhance product functionality; Writing ETL scripts and functions with libraries including Pandas and Boto3; Providing helper code to streamline data handling; Validating SQL-driven analyses to comply with banking regulations and data privacy standards; Monitoring data governance and compliance, violations and usage metrics of the product to stakeholders; Extracting and analyzing user activity data to identify behavioral patterns, assist users with troubleshooting, and develop KPIs using SQL; Integrating API solutions to diagnose and troubleshoot user- reported problems; Translating data into dashboards using business intelligence tools including Tableau, OpenSearch, Excel, and Quiksight; Capturing user activity, defining essential metrics, identifying top users, and conducting data analysis using Python; Facilitating scrum processes; Conducting backlog management and feature prioritization and writing epics and stories using JIRA; Writing technical documentation for new features and best practices using Confluence; Designing and implementing VBA solutions to streamline data workflows; Performing data cleaning and transformation using Excel functions and formulas including VLOOKUP, INDEX, and MATCH; Integrating and utilizing APIs to capture HR data and enable data analysis that supports organizational objectives and delivers actionable insights; Enhancing product infrastructure and deploying AWS solutions including EKS; Providing technical guidance to users on AWS best practices to optimize product performance and scalability.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. In addition, please visit: https://careers.jpmorgan.com/us/en/about-us.

Job Location: 480 Washington Blvd., Jersey City, NJ 07310

Full-Time. Salary: $130,100 - $170,000 per year.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Prepare reports on product metrics to drive data product adoption. Define technical requirements for data product supportability.