Product Manager – Global Capture: Product Associate

At JPMC, Product Managers are the CEO’s of the product and are responsible for the end to end success of product and the team. We are looking for a Product Manager to join our Global Capture Product team within the Business Collaboration organization. The goal of the team is to deliver an industry leading voice recording service for the business. Focused on ensuring the completeness of record for both the regulatory and business best practice recorded populations.

The team is undertaking a large body of work concerned with (i) uplifting the voice recording applications themselves to be on the latest versions available, positioning for private and/or public cloud deployments (ii) development of an industry leading control framework for the management and provision of the recorded user population and the operational integrity of the data generated. We see an exciting opportunity to be part of a team which leverages the latest agile and software development practices for delivery of the future state architecture.

As a Product Manager, you will be responsible for setting the long-term strategy for the product, organizing the teams for optimal delivery, managing the P&L and driving engagement with our customers and stakeholders. The global feature teams, are based out of New Jersey, Bengaluru, Hyderabad, London, Columbus and Plano, and are agile, and multi-functional who love working collaboratively to delivery excellent outcomes for our customers and stakeholders.

Primary Responsibilities:

• Defines and communicates product vision and strategy in line with the customers’ long-term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
• Defines and manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
• Prioritizes the product backlog & maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product
• Creates a safe environment for experimentation and failures to support fast learning cycles
• Manages the senior stakeholder community and customer advisory boards.
• Lead by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle
• Owns the P&L of the product
• Drive our cloud strategy for our information archive platforms

Relevant Qualifications:

• Experience in technology product management role within enterprise environment.
• Product management experience with an emphasis on delivering voice / voice recording solutions to end users and control functions.
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
• Knowledge of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers
• Experience of building strong, cohesive partnerships with key stakeholders
• Good interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notations

When you work at JPMorgan Chase & Co., you are not just working at a global financial institution. You are an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you are looking to build your career as part of a global technology team, tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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