Join our global Client & Account Services (CAS) team and play a pivotal role in transforming the client experience across Commercial and Investment Banking. We are seeking a visionary and dynamic Vice President, Strategic Change Manager, to lead innovative initiatives that drive operational excellence and efficiency within our Securities Services Operations division.

As a Strategic Change Manager within the CAS Strategy and Transformation team, you will shape industry-wide best practices for managing standard settlement instructions (SSIs) and preparing clients for seamless trading. You will spearhead transformation projects, combining project management, business analysis, and strategic operating model design to deliver scalable, data-driven solutions. In this role, you’ll drive delivery, maintain scorecards, and proactively manage risks, issues, and dependencies to ensure successful execution across all CIB businesses.

Job responsibilities

• Run a program of projects dedicated to client and firmwide adoption of industry standards for SSIs and in preparation for market changes such as T+1 settlement
• Collaborate across CAS Operations, Markets & Securities Services Operations, Technology, and Product, building strong stakeholder relationships, develop a deep understanding of the business and its needs
• Facilitate workshops and working groups, lead steering committees
• Deliver comprehensive metrics designed to improve organizational performance and decision making
• Perform a targeted review of payment-impacting processes, assessing risk and controls
• Stay abreast of developments in CIB-wide projects that contribute towards achieving the goals of the SSI strategy, leading the development of measurable OKRs, preparing status reports for senior management, and incorporate into the holistic view.
• Lead and influence the planning of operational process improvements through the refinement of process maps, risks/challenge identification, collaborating to determine next steps, and tech requirements, monitoring the success of the deliverables and seek continuous improvement to ensure stakeholders objectives are met

• Participate in firmwide project workstreams dedicated to improving payment-related controls

Required qualifications, capabilities and skills

• Excellent communicator and storyteller, able to motivate and guide diverse audiences. Ability to speak to details clearly and concisely, as well as to the bigger picture to a senior audience.
• Self-motivated, with strong interpersonal skills and stakeholder management, with ability to act on own initiative
• Strong analytical, problem-solving, and strategic thinking skills
• Financial Services background, especially in Securities Services or Markets, client service, onboarding or transitions
• Experience in managing complex projects from inception to delivery in a senior leadership capacity
• Solution oriented, leveraging a network to identify solutions and implement them
• Takes responsibility for issues and follows through to resolution

• Excellent written and verbal communication, supported by strong PowerPoint abilities to create impactful slides in a short space of time

Preferred qualifications, capabilities and skills:

• MBA or equivalent experience in strategy delivery.
• Project management certification (e.g., Prince II).

• Proven experience in strategy, transformation, operating model design, and culture change.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Become part of our CAS Strategy and Transformation team and play a key role in delivering meaningful change across the business