Communications Lead and Content Design Senior Associate
JPMorganChase
Content Designers shape experiences using content and language to build customer confidence. They plan, create, and structure product content.
As the Content Design Senior Associate for the Global Finance Technology organization at JP Morgan, you will play a key role in shaping communication strategies, developing impactful content, and analyzing insightful data. This position is part of the Chief of Staff Office and requires a proactive self-starter to help advance our objectives and foster a positive culture within our 1,600-person organization.
In this role, you will craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partners, while enhancing employee engagement. You will design, write, and create content for the organization’s global communication channels, offering solutions that align with product development, operational, and cultural goals. Your exceptional verbal communication skills and senior stakeholder management abilities will cultivate productive relationships and influence decision-making to achieve beneficial outcomes. Your experience in managing complex initiatives, coupled with your proficiency in data analysis and adaptability, will empower you to navigate complexity and change. Beyond leading strategic communications, you will also be responsible for developing and maintaining dashboards and reports to support operational programs and monitor key performance indicators. Your expertise in data analytics will provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
Job Responsibilities
- Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
- Collaborate with cross-functional teams and senior stakeholders across regions to create engaging, user-friendly content and champion globally inclusive cultural initiatives.
- Write and design content for various channels, including executive messages, presentations, global and location-specific events, and strategic communications.
- Execute communication strategies by identifying needs and recommending solutions that support operational and cultural objectives.
- Analyze content and communication performance metrics, utilizing advanced data analytics to provide actionable insights and optimize user experiences and messaging.
- Develop and maintain dashboards and reports to track key performance indicators, informing strategic decision-making within the Global Finance Technology group.
- Measure the effectiveness of communication programs and channels, assessing their impact on the organization.
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain momentum.
Required qualifications, capabilities, and skills
- 3+ years of experience in content design, editing, or writing for digital products and platforms.
- Skilled in content architecture, storytelling, and crafting clear, engaging communications.
- Proven background in content design or communications in corporate or technology settings.
- Expertise in conveying complex information through effective written and verbal storytelling.
- Excellent verbal communication and collaboration skills, including experience working with senior leaders.
- Strong creative problem-solving, data-driven critical thinking, and adaptability in identifying trends and patterns.
- Proficient in designing content structures for enhanced user experience and intuitive navigation.
- Experience with data visualization tools such as Tableau or Databricks for developing dashboards and reports.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partner