Policy Manager for EMEA Wholesale KYC Operations (WKO) Policy and Program Support Team.
JPMorganChase
Operations, Customer Service
bournemouth, uk
Posted on Dec 17, 2025
Join JPMorgan Chase and leverage your expertise in a pivotal role within the EMEA Wholesale KYC Operations (WKO) Policy and Program Support Team.
As a Policy Manager within EMEA Wholesale KYC Operations (WKO) Policy and Program Support Team, you will contribute to responsible business growth by anticipating and addressing new and emerging risks. Your expert judgment will be crucial in solving real-world challenges that impact our company, customers, and communities. You will be a key player responsible for interpreting the firm’s new and changing global policies and related requirements derived from regulatory guidance across our EMEA operations. This is a key position focused on building and managing relationships with both internal and external stakeholders across EMEA
Job Responsibilities
- Proactively monitor and interpret changes in EMEA AML/KYC regulations and guidance. You will assess the impact of these changes on our policies and operations, and work with relevant teams to implement necessary updates in a timely and effective manner; ensuring that WKO KYC business practices, procedures, and technological capabilities satisfy the Firm-wide KYC Standards
- Cultivate and maintain strong relationships with key stakeholders, including internal business leaders, and colleagues in the Second Line of Defense (2LOD) Compliance, Risk and Legal teams across various European countries. You will serve as a liaison between the business and compliance, translating complex regulatory requirements into actionable business guidance
- Support business initiatives within specific KYC disciplines
- Perform gap assessment of updates to current KYC processes, define associated changes to guidance and procedures, ensure implementation within the WKO Change Management process
- Directly shape operational and/or functional execution (by being viewed as a SME).
- Oversee/manage new sustainable processes and enhancements while ensuring proper controls/oversight are in place to mitigate risk
support, etc).
Required qualifications, capabilities, and skills
- Strong and effective communication and interpersonal skills to develop relationships at multiple levels of seniority
- Results-oriented individual that can deliver high-quality deliverables under tight deadlines
- Minimum of 5 years’ experience in AML/KYC, Compliance, Risk or Audit.
- Knowledge of the regulatory landscape and understanding of country-specific regulatory challenges
- Ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas
- Understand the policy implementation cycle within a large financial institution
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Challenge norms and help define policies that meet regulations while enabling seamless business growth.