Are you a dynamic leader passionate about driving innovation and unlocking team potential? We invite you to join our Consumer & Community Banking (CCB) Card division as the new Agility Lead Manager,. where you will manage a team of Agility Leads to foster a culture of innovation and high performance. Your primary goal will be to enhance team effectiveness, quality, speed, and overall employee and client experience by reducing barriers and improving practices.

As an Agility Lead Manager in Card, you will drive three key responsibilities: managing a team of Agility Leads, serving as an Agility Lead for multiple development teams, and driving multi-product performance improvement efforts.

Job Responsibilities

• Lead and mentor a team of Agility Leads on how to effectively uplift and support their products.
• Foster a culture of collaboration, innovation, and excellence while guiding your teams to successfully implement agile practices across the organization.
• Partner with Card leadership to define and drive the strategic roadmap for the adoption of agile methodologies, ensuring alignment with business objectives.
• Guide and support aligned development teams in adopting and implementing agile practices to achieve organizational goals.
• Enable your aligned development teams’ delivery backlog and effective prioritization of work.
• Utilize your communication and influence skills to remove impediments for the teams.
• Drive continuous improvement for your aligned development teams to enable faster, higher quality, and smoother delivery.
• Manage direct reports through performance management, talent management, and coaching, including conducting regular feedback sessions and supporting career development.
• Motivate the team through your leadership to drive continuous improvement while empowering them to enhance delivery processes and productivity through effective collaboration and innovation.
• Identify opportunities to leverage AI and automation for time and effort savings across the portfolio.
• Oversee continuous delivery and integration, address blockers, and establish dashboards and reports to track deliverables.

Required qualifications, capabilities, and skills:

• 8+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management.
• Minimum 5 years of experience managing direct reports, including hands-on experience in performance management, talent management, and coaching.
• Experience managing and developing individual contributors.
• Familiarity within the Card portfolio and understanding of how Card operates.
• Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support.
• Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability.
• Excellent communication and interpersonal skills with a focus on team collaboration.

Preferred qualifications, capabilities, and skills:

• Demonstrated ability to apply strong business acumen and strategic thinking to drive product success, balance big-picture vision with detailed execution, and make sound, data-informed decisions.
• Agile delivery, Business acumen, change management, continuous improvement, coaching, internal stakeholder management, strategic thinking, self-study, verbal communication, adaptability, and decision making.
• Exceptional verbal communication and interpersonal skills, with the ability to build relationships, manage internal stakeholders, and influence decisions across all levels of the organization.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans