Role Overview

We are looking for a dynamic VP Product Manager to lead the development and execution of our Generative AI platform capabilities within CCB. This role will support the product vision and roadmap for innovative GenAI solutions that accelerate AI/ML use cases and deliver measurable business value.

As a key member on the AI/ML Solutions Platform team, you will bridge customer needs with technical execution, collaborating closely with engineering, data science, and business partners. You will focus on delivering scalable, resilient, and user-centric generative AI products that align with market trends and enterprise priorities.

Key Responsibilities

• Inform and support the product strategy and roadmap for GenAI platform capabilities, balancing customer needs, technical feasibility, and business impact.
• Lead end-to-end product lifecycle activities including discovery, requirements gathering, prioritization, and delivery of GenAI features.
• Collaborate with cross-functional teams to ensure product scalability, reliability, and alignment with compliance and governance standards.
• Drive user research, market analysis, and competitive benchmarking to inform product decisions and identify new opportunities.
• Manage the product backlog and work closely with engineering to deliver high-quality, timely releases.
• Define and track key success metrics to measure product performance and customer satisfaction.
• Communicate product vision, progress, and challenges to stakeholders, fostering alignment and support.
• Support vendor evaluation and integration efforts related to GenAI technologies and tools.

Required Qualifications and Skills

• 5+ years of product management experience, with demonstrated leadership in AI/ML or data-driven product environments.
• Strong understanding of generative AI technologies, machine learning workflows, and cloud platforms (AWS preferred).
• Proven ability to manage product lifecycle activities from discovery through delivery in complex, matrixed organizations.
• Experience collaborating with engineering, data science, and business teams to deliver scalable AI/ML solutions.
• Excellent communication and stakeholder management skills, with the ability to influence across multiple levels.
• Customer-focused mindset with strong analytical and problem-solving abilities.
• Familiarity with compliance and governance considerations in AI/ML product development.

Preferred Qualifications

• Prior experience in financial services or regulated industries.
• Knowledge of emerging trends and competitive landscape in generative AI.
• Background in vendor management and technology integration.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Lead GenAI platform product delivery in CCB, driving scalable, innovative AI/ML solutions that align with customer and business goals.