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Business Analyst Governance - Senior Associate

JPMorganChase

JPMorganChase

IT
Columbus, OH, USA
Posted on Jan 7, 2026

The Business Banking Governance Team provides critical support across products and channels serving Business Banking customers and leads high-profile efforts to enhance the risk and control environment. The Audit and Exam Management team within the Governance group coordinates all requests for Business Banking External Exams, Internal Audits, Testing Center of Excellence (TCOE) tests, and Issue Validations.

As a Business Analyst within the Audit and Exam Management team, you will align with our mission to achieve operational excellence by proactively informing, educating, and preparing all stakeholders in the testing process, ensuring the process is organized and executed effectively. You will be responsible for partnering across the business and Control Management to ensure audits, exams, and TCOE testing remain on track and result in strong performance. You will also lead initiatives in advance of testing events to prepare the teams and encourage engagement with the strategic evergreen program, promoting ownership, accountability, and appropriate prioritization by all parties in scope of, or impacted by, testing events.

Job responsibilities
  • Coordinate preparation in advance of known testing events
  • Liaise between Business Executives, Audit and/or testing teams
  • Facilitate a disciplined approach to communication, requests/responses, and interactions with Audit, TCOE, and other testing partners
  • Coordinate efforts between subject matter experts and Business Executives for construction of responses and handling of observations
  • Preserve audit artifacts in SharePoint for retention and reference to benefit the business
  • Ensure Playbook and best practices shared with business teams to improve audit performance
  • Support engagement in Consumer and Commercial Bank audit-readiness evergreen program

Required qualifications, capabilities and skills

  • Serve as lead on TCOE tests and Issue validations (IVs), with a higher proportion of assignments in these areas
  • Lead one Internal audit per year, primarily acting as a backup for additional audits
  • Manage reporting for the team, including Monthly Controls Review, Chief Administrative Office
    Business Update and Review, Exam Ready monthly data, and other assignments as needed
  • Support maintenance of audit artifacts and documentation in SharePoint and shared drives
  • Assist in the coordination between subject matter experts and Business Executives for Audit responses and handling observations
  • Support communication and status updates to senior leaders and key stakeholders.
  • Help monitor and communicate Audit/Exam/TCOE testing calendars
  • Contribute to maintaining the Playbook and best practices for audit performance
  • Provide recommendations for improvements to processes and policies in support of organization commitment to compliance
Preferred qualifications, capabilities, and skills
  • Minimum of 4 years of financial services experience in Project Management, control-related functions, business banking, or other relevant fields
  • Bachelor’s degree or equivalent experience required
  • Strong relationship management skills and high executive presence
  • Highly organized and excellent communication skills
  • Business Banking, Audit or Audit Management, Control Management, Project Management experience
  • Proven track record of applying sound judgement, recommending process improvements, and successful implementation of new processes
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop additional skills as needed


Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans


Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

Business Banking Audit and Exam Management opportunity providing broad exposure across the Business Banking group.