Executive Director - Commercial Real Estate Servicing
JPMorganChase
Wholesale Lending Services (WLS) is seeking a dynamic and strategic Executive Director to lead our Commercial Real Estate Servicing team. This team is responsible for servicing a commercial real estate portfolio of ~$110 billion, spanning from loan booking through payoff, ensuring seamless operations and exceptional client service throughout the loan lifecycle.
As the Executive Director within the Commercial Real Estate Servicing team, you will oversee a global and geographically dispersed team of 50 to 60 employees. Reporting directly to the Head of Commercial Real Estate Servicing, the successful candidate will drive operational excellence, champion automation and data-driven decision-making, and foster a culture of continuous improvement and cost reduction. The ideal candidate will demonstrate the attributes of a senior leader at JPMorganChase, including strong business acumen, a commitment to risk and controls, and the ability to foster a collaborative and inclusive environment.=
Job Responsibilities:
- Oversee the Commercial Real Estate Servicing team, ensuring alignment with global functional partners and stakeholders
- Build and maintain high-performing teams across multiple locations, managing geographically dispersed teams
- Delivering best-in-class service to our customers, measured by our ability to consistently provide accurate and timely execution of loan & asset servicing processes
- Drive the execution of business strategy, focusing on the use of new automation tools, including AI-enabled automation, to enhance efficiency and productivity
- Monitor workflow tools to ensure SLAs are met and hold teams accountable for results
- Champion a culture of continuous improvement, proactively identifying opportunities to streamline processes and reduce the cost to serve
- Utilize advanced data analytics and visualization skills to monitor performance, identify trends, and inform strategic decision-making
- Set and communicate the strategic direction for the team, aligning goals with business priorities and the global target operating model
- Attract, develop, and retain high-quality talent. Establish a culture of strong performance management, employee engagement, inclusivity, and professional development
- Create and maintain an effective control environment. Partner with key control stakeholders to ensure compliance with regulatory requirements and internal policies
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Build strong stakeholder relationships and serve as the senior escalation point—communicating proactively, anticipating challenges, removing roadblocks, and ensuring seamless operations
Required Qualifications, Capabilities, and Skills:
- 10+ years of executive leadership experience in operations and management, within commercial real estate loan servicing or a related financial services environment
- Demonstrated ability to lead and inspire large teams, with a track record of fostering collaboration, inclusivity, and high performance
- Proven expertise in strategic decision-making and organizational transformation, including leading major change initiatives and driving innovation at scale
- Demonstrated ability to champion a data-driven culture, guiding teams to leverage analytics and insights for strategic decision-making and continuous improvement across the organization
- Exceptional communication and stakeholder management skills, with the ability to influence senior leaders and build trusted relationships in complex, matrixed organizations
- Strong commitment to risk management and governance, with a proactive approach to identifying, assessing, and mitigating risks at the enterprise level
- Committed to fostering a culture of risk awareness, with a proactive approach to risk identification and assessment
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Bachelor’s degree
Preferred Qualifications, Capabilities, and Skills:
- Experience implementing enterprise-level automation and workflow solutions, with a proven ability to drive efficiency and accountability through technology adoption.
- Experience servicing Fannie Mae & Freddie Mac commercial loans
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead a global team of 50-60 FTE that services a $110B commercial real estate portfolio from loan booking to payoff.