Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.

As a Technical Project Manager III, Release Test Manager within the Consumer and Community Banking division, you will help lead complex technology projects and programs that promote business goals and create value for clients, employees, and stakeholders. You will apply a broad knowledge of technical principles, practices, and theories to develop innovative solutions, while leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.

Job responsibilities

• Coordinates and oversees integrated test environment batch cycles
• Track scheduled tasks and communicate update to stakeholders
• Track and help resolve issues that can delay a testing cycle or negatively impact testers
• Coordinate, schedule and communicate events which may impact testers (outages, special testing windows)
• Schedule and oversee special testing events
• Assist with test account reservations in the CAST system
• Schedule, coordinate and track annual data refresh for integrated testing environments
• Create and update calendars for test cycles, release events and at the annual planning level
• Provides Command Center support during deployment events.
• Ensures incidents and issues related to a release event are being addressed and resolved expeditiously.
• Process improvement, including identification and delivery of process efficiency and quality backlog.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• 3 years experience either in Business Process Management (BPM), Process Optimization, Lean Six Sigma.
• Proven experience working with complex batch cycles and visually mapping out, documenting opportunities and blockers to reduce cycle time from end to end.
• IT Program Management.
• Release/change/deployment manager.
• Appropriate tools: Jira, Confluence, ServiceNow, SharePoint, Splunk, Excel.
• Command center experience.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Lead transformative tech projects, leveraging analytical skills and technical knowledge for high-impact results.