Party Reference Data- Service Desk Analyst
JPMorganChase
Party Reference Data is the engine behind our firm’s growth, cost savings, and regulatory success. We illuminate the journey of critical data, boost quality, cut through confusion, and drive transparency. By streamlining duplicated assets and sharing best practices, we empower smarter decisions across the business. The Party Reference Data Utility supports every line of business, managing data for clients, issuers, obligors, guarantors, counterparties, and exchanges. From onboarding to disposition, we keep party data at the core of every transaction—connecting parties to contracts, accounts, and deals, and powering the firm’s operations from start to finish.
As a Party Reference Data Service Desk in the Party Reference Data Utility, you will act as a primary point of contact (PoC) PRD end users/stakeholders for their data and functionality enquiries across multiple platforms (for e.g. Party Central, GEMS, RMS, etc.). The team collaborates with Reference Data Technology (RDT), Product Owners and Operations teams to analyze and resolve functional, data and technical issues raised by stakeholders.
Job Responsibilities
- Serve as a subject matter expert on business processes, system functionality, and data content to resolve issues in Party Reference Data applications
- Review and analyze issues to understand client needs, delivering timely and accurate resolutions
- Collaborate with Technology, Operations, Product Owners, and Change Management teams to address and resolve issues
- Lead daily production issue calls with Reference Data Technology and communicate updates to end users
- Publish regular metrics, KPIs, and trend analyses for senior management, highlighting issue patterns and process improvements
- Identify opportunities for automation and process optimization within service desk operations
- Maintain and update knowledge bases, FAQs, and self-service resources to empower users and reduce repetitive inquiries
- Support broader governance and analytics initiatives within the Reference Data space
Required Qualifications, Skills, and Capabilities
- Bachelor’s degree and 3+ years of relevant experience in a financial services organization
- Strong interpersonal and relationship-building skills
- Solid analytical skills
- Excellent verbal and written communication and presentation abilities
- Exceptional attention to detail and ability to work independently
- Demonstrated problem-solving and decision-making skills
- Ability to perform effectively in a fast-paced environment with tight deadlines
- Team player, adaptable to a changing environment
Preferred Qualifications, Skills, and Capabilities
- Experience and knowledge of reference data
- Experience with JIRA, MS Excel, MS SharePoint, Business Objects, and SQL
The working hours for this position are 11:00am-8:00pm EST.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Party Reference Data drives growth, cuts costs, ensures compliance, boosts data quality, clarity, transparency, and sharing firm-wide.