Service Product Transformation Associate
JPMorganChase
Are you ready to shape the future of client banking and business technology? Join a dynamic team driving innovation and transformation across global markets. This is your chance to make a real impact by enhancing client experiences and streamlining business processes. Work alongside talented professionals, leveraging cutting-edge technology and automation. Be part of a collaborative environment where your ideas and contributions matter.
As a Product & Transformation Associate within the Product & Transformation team, you play a pivotal role in supporting business growth and delivering outstanding client and employee experiences. You will collaborate with colleagues across regions, helping to develop smarter, more efficient processes that make a tangible difference. Your work will empower teams to deliver exceptional service and drive meaningful change within the organization.
Job responsibilities
- Execute product adoption and expansion initiatives through data analysis and retention
- Participate in regular meetings and maintain accurate notes to ensure effective execution
- Investigate and resolve customer issues promptly and efficiently
- Track and analyze key metrics to measure project success
- Communicate achievements and system enhancements to stakeholders
- Develop and maintain supporting materials for customer onboarding and adoption
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Organize technical solutions for data analysis and reporting
- Create presentations and formal communications for senior stakeholders
- Engage with users to understand support processes and identify improvement opportunities
- Network and influence change through in-person and virtual interactions
Required qualifications, capabilities, and skills
- 2+ years of experience in customer success
- Strong verbal and written communication skills
- Proficiency in technology and data systems, with a willingness to learn new tools
- Demonstrated analytical and critical thinking abilities
- Experience working in a collaborative, team-oriented environment
Preferred qualifications, capabilities, and skills
- Experience with project management, product development, or transformation initiatives
- Familiarity with tools such as Pitchpro, Confluence, JIRA, SharePoint, Excel, or Alteryx
- Exposure to AI/ML automation technology and large language models
- Ability to create impactful presentations and formal communications
- Experience supporting global teams or stakeholders across multiple regions
- Knowledge of customer onboarding and adoption processes
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Develop smarter, more efficient processes that make a tangible difference