As the driving force behind the Consumer & Community Bank’s strategic alliances with network partners, you will revolutionize how we connect with our customers and deliver innovative payment solutions. The Payment Network Office is the central hub for managing and strengthening relationships with major card and account-based payment networks, ensuring alignment on strategy, innovation, and operational effectiveness. The office oversees and prioritizes key initiatives, monitors network performance, resolves issues, and facilitates stakeholder communication to address payment network opportunities and challenges.

As a Vice President, Operations & Partnerships on the Card Payment Networks Team, you will play a critical role in managing and expanding Chase’s relationships with major card networks. You will drive strategic initiatives, negotiate and execute agreements, ensure operational excellence, and align cross-functional teams to deliver on Chase’s payments strategy.

Job Responsibilities

• Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase’s product and business objectives
• Effectively serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorgan Chase
• Execute and manage complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal
• Collaborate with Product, Engineering, Legal, Compliance, Risk, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network-related initiatives
• Analyze and communicate regulatory changes and legal matters impacting card network relationships to assess and address implications for Chase
• Implement, track and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase’s interests
• Represent Chase at industry forums and partner events, strengthening Chase’s reputation as a leader and innovator in payments

Required qualifications, capabilities & skills

• 8+ years of experience in strategic partnerships, business development, or related roles within payments, card networks, or financial services
• Deep understanding of card network economics, business models, and the acquiring and issuing landscape
• Proven track record negotiating and executing complex agreements with card networks
• Experience managing cross-functional initiatives with high business impact
• Ability to thrive in a fast-paced, high-growth, or early-stage environment
• Strong executive presence with excellent written and verbal communication skills
• Demonstrated ability to influence and align internal and external stakeholders, including senior executives
• Experience ensuring compliance with regulatory and contractual obligations
• Strong analytical and problem-solving skills

Preferred qualifications, capabilities & skills

• Experience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institution

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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As an Operations & Partnerships Manager in the Card Payment Networks Team, you will manages Chase's major card networks