• Demonstrate leadership skills - build management skills to build an organization by hiring and retaining key talent
• Manage Senior level stakeholder to raise the service level deliverables and obtain greater scores in Customer satisfaction surveys.
• Utilize inter-personal skills to work closely with Business transformation teams to identify, lead change and ensure execution
• Drive a culture of continuous improvement working closely with Technology partners to improve the execution, quality, efficiency & consistency of services across the global operations catering to multi geography clients
• Drive culture of Risk and control with the team and the business.
• Ensure employee connect - coaching and mentoring of direct and indirect reportees.
• Effectively be a leader capable of motivating, developing and supporting staff, training and managing the team
• Establish policies, procedures and guidelines which comply with internal and external controls to ensure that the statements and work to continuously strengthen the controls environment

• Extensive experience in managing high end customers & institutional clients across multiple jurisdictions and geographies and establishing permanent and sustainable business relations with these strategic clients
• Experience as a Program lead for a large transformation initiative ideally with some banking or capital markets experience
• Proven ability to deal with complex and ambiguous situations and drive solution
• Proven ability to understand broad business issues and their strategic implications
• Ability to keep pace with technical/ operational innovation with an understanding of customer needs and industry trends
• Proven ability to analyse and assess the business and financial impact of TOM changes
• Proven ability to analyse and assess the business and financial impact of TOM changes
• Able to share and receive information, transfer knowledge and expertise to / from team members

• MBA/Bachelors degree in Finance, Accounting or Economics
• 12-15 years of relevant industry experience within Banking/ Investment Banking Operations
• Minimum 8 years of experience in managing teams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.