• Process and validate tasks, investigating and resolving breaks in accordance with established work practices and procedures.
• Stay updated on changes in regulations and industry best practices.
• Collaborate with internal transfer agency teams—including fund implementation, trade processing, settlements, cash processing, and account opening—to process transactions and resolve exceptions promptly.
• Respond to and resolve client inquiries efficiently and professionally.
• Demonstrate a strong understanding of risk management, managing issues and exceptions above materiality thresholds for resolution.
• Ensure all day-to-day queries are handled within required timelines, escalating issues as necessary.
• Attend and drive internal onshore partner meetings, typically via conference call, to consistently meet or exceed expectations and ensure resolution of follow-up items.

• Demonstrate subject matter expertise in transfer agency, reconciliation, trades and settlements, KYC/AML, or possess strong financial markets product knowledge.
• Utilize KYC and AML software and tools effectively.
• Apply strong analytical skills to assess customer data and identify potential risks.
• Maintain attention to detail to ensure accuracy in documentation and reporting.
• Communicate excellently with clients and internal teams.
• Build and manage strong relationships and partnerships with a wide array of constituents, leveraging influence to promote positive change.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.