Job summary

As a Technology Support II at JP Morgan Chase within Corporate Technology, you play a vital role in maintaining the stability, availability, and performance of our production application flows. You help ensure seamless user experiences and contribute to a culture of continuous improvement within our team.

Job responsibilities

• Analyze and troubleshoot production application flows to support business operations
• Improve operational stability and availability through active problem management
• Monitor production environments and address issues using standard observability tools
• Communicate and escalate issues and solutions to business and technology stakeholders
• Identify trends and assist in managing incidents, problems, and changes across technology systems
• Support automation of routine tasks and develop telemetry to enhance critical business flows

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Knowledge of applications or infrastructure in large-scale technology environments, on premises or public cloud
• Experience with observability and monitoring tools and techniques such as Dynatrace, Splunk, or Grafana
• Familiarity with processes within the Information Technology Infrastructure Library (ITIL) framework
• Hands-on experience with AWS or other cloud technologies
• Knowledge of batch applications, Control-M scheduler, or large-scale data processing
• Understanding of credit risk concepts

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Experience with Terraform
• Exposure to Databricks
• Familiarity with automation in technology operations

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Ensure optimal tech performance in a key support role, driving stability and efficiency at a leading global financial firm.