Quality Control Manager II
JPMorganChase
Join our team and help safeguard our business and clients by ensuring top-tier compliance with flood insurance regulations. Make a meaningful impact by supporting operational excellence and regulatory integrity.
Job Summary:
As a Quality Control Manager II in the Flood Insurance Quality Control team, you ensure commercial loan activities comply with flood insurance requirements, partnering with operations and compliance teams to remediate issues and strengthen controls.
Job Responsibilities:
- Perform quality control reviews to confirm adherence to flood insurance policy and FDPA requirements across loan originations and servicing.
- Verify flood zone determinations and property location accuracy for Special Flood Hazard Areas.
- Validate insurance coverage, deductibles, and insurer eligibility meet policy and regulatory standards.
- Ensure borrower communications and disclosures are accurate, timely, and retained per policy and audit standards.
- Deliver accurate compliance reviews under time constraints, prioritizing cases based on business impact and risk.
- Manage throughput to achieve daily SLAs and production targets during peak volumes.
- Flex across processes and cross-train to support shifting business priorities.
- Use standardized checklists and procedures to maintain completeness and reduce rework.
- Execute time-boxed QC reviews and produce audit-grade workpapers, escalating issues as needed.
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree.
- Ability to read and interpret complex documents and insurance policies for compliance.
- Strong attention to detail, accuracy, and efficiency.
- Creative problem-solving and sound judgment.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Ability to multi-task and leverage internal resources.
- Strong client focus and ability to collaborate with internal groups.
Preferred Qualifications, Capabilities, and Skills:
- Strong working knowledge of FDPA requirements and Interagency Flood Insurance Q&As.
- Experience in risks and controls, compliance, regulatory, or quality oversight.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive compliance and quality control for commercial loan flood insurance, ensuring regulatory and policy adherence.