As an actively contributing member of the Global Enterprise Technology Crisis Management Team having regional lead responsibilities, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled Crisis Management calls and throughout each Business Resiliency incident lifecycle having potential to impact our staff or owned Essential Services. The team’s mission and commitment is to represent Enterprise Technology during all Business Resiliency events, to leverage trusted data to support triage, to provide timely and contextual communications to identified stakeholders whilst ensuring our owned Essential Services remain available and we can accurately report upon staff impacts and status of recovery strategies.

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As an experienced Technology Support Lead at JPMorgan Chase within the Global Enterprise Technology Crisis Management Team, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled Crisis Management calls and throughout each Business Resiliency incident lifecycle having potential to impact our staff or owned Essential Services. You’ll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You’ll be responsible for management communication and client relationship management. You’ll use your critical thinking skills to establish the team’s functional goals and set priorities and objectives that align with our overall strategy. You’ll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You’ll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

Given the critical role JPMC plays in the world economy, Business Resiliency remains a key area of focus for the firm. Enterprise Technology (ET) Business Resiliency (Incident/Crisis) Management (ETCM) is responsible for providing dedicated support to the seven sub-LOB(s) within ET (inclusive of assets not limited to employees, process, and functions) so that it can swiftly adapt and respond to a disruptive event be that local, regional, or global in order to maintain our owned Essential Services whilst safeguarding people, assets and the reputation of JPMC. You'll be responsible for stakeholder communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. Global network.

Key Responsibilities

• Assess events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required
• Collaborate across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process
• Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
• Participate in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances.
• Participate in Firmwide Technology Resiliency (FTR) events which demonstrates recovery / repave capabilities of infrastructure and applications.

Required qualifications, capabilities and skills

• Bachelor’s Degree in Computer Science related disciplines
• Minimally 8 years experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Analytical thinking- thinking through problem in a systematic way
• Initiative - self-motivated, able to realise the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact
• Timely escalation of critical and/or complex issues as required
• In date Certificate of BCI (CBCI) Examination

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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Enterprise Technology, Business Resiliency Incident & Crisis Management