• Support change management activities and drive operational readiness for system changes with significant financial, reputational, and regulatory implications; proactively learn and dive into new content areas as needed.
• Develop concise, executive-ready communication materials for senior management.
• Track and follow up on action items; partner with workstream leads to gather progress and status updates.
• Build and maintain governance frameworks, tools, and common methodologies across project and change management efforts.
• Collaborate with strategy, controls, and partner teams to implement governance and control checkpoints and to develop SOPs for new business processes.
• Support successful execution of programs within the strategic portfolio; promptly escalate key issues and recommendations to senior management for resolution.
• Coordinate business inputs required for approval processes.
• Provide clear, regular updates to management to ensure transparency of program status.
• Exercise sound judgment to mitigate risk; escalate risk and control issues; proactively anticipate and identify trends.
• Manage special projects as needed.
• Analyze cash disruption breaks and partner with Technology and Operations to drive resolution.

• Bachelor’s degree with strong academic credentials.
• Strong verbal and written communication skills; ability to create executive-ready materials and decks.
• Comfortable presenting to and interacting with all levels of management.
• Strong analytical and problem-solving skills.
• Demonstrated initiative and strong work ethic; able to set and achieve challenging goals, work independently, manage multiple priorities, and adapt in a dynamic environment.
• Team-oriented with a positive attitude; collaborates across the Business Banking organization.
• Openness to constructive feedback; thrives in a fast-paced, results-driven environment.
• Project management skills.
• Proficiency in MS Excel and PowerPoint.

• 5+ years of experience in change and project management or related disciplines.
• Financial services industry experience; commercial or business banking exposure is a plus.
• Experience with complex demand management and technical programs.
• Experience with automation and advanced analytics tools (e.g., Tableau, Alteryx, machine learning).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.