Client Service Analyst
JPMorganChase
Job responsibilities
- Manage and maintain client relationships by providing prompt and accurate service to an assigned portfolio of clients, ensuring their needs are met and issues are resolved efficiently.
- Educate clients on Core and Commerce Center applications, providing customer service support and solutions while identifying opportunities for process improvement.
- Collaborate with internal stakeholders to drive mutually beneficial outcomes, using your skills in influence and presentation to effectively communicate and persuade.
- Contribute to project management initiatives, assisting in the planning and execution of projects, and ensuring objectives and desired outcomes are met.
- Develop a basic understanding of new and emerging technologies, and apply this knowledge to enhance client service and operational efficiency.
Required qualifications, capabilities, and skills
- Baseline knowledge or equivalent expertise in customer service or relationship management, with a focus on educating clients about applications and services.
- Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
- Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
- Familiarity with project management principles, with experience in assisting with the planning and execution of projects.
- Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency.
Preferred qualifications, capabilities, and skills
- Utilize conflict management and resolution skills to address and resolve client issues effectively.
- Develop and implement strategies to improve client satisfaction and service delivery.
- Collaborate with cross-functional teams to ensure seamless client service operations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive client success by delivering exceptional service, resolving issues, and enhancing relationships with strategic insights