Senior Product Associate
JPMorganChase
As a Senior Product Associate within the Alternative Lending team, you will lead the development and delivery of key Assisted Servicing capabilities, which will power the support and servicing solutions across multiple employee-to-customer touchpoints. From Branch staff, to Call Center agents, to automated IVR & Chat, you will deliver capabilities for a 0 to 1 payment product build as part of Chase’s growing Connected Commerce portfolio. This role requires strong delivery and leadership skills, stakeholder management, and the ability to translate complex technical aspect to the Product team and business goals/objectives to the Technical team.
Job Responsibilities
- Lead the development and delivery of the suite of capabilities required for Chase employees to service a net-new lending product
- Drive backlog creation and delivery for a new Hyderabad-based technology teams
- Partner with Service Product Group (SPG) and Connect Commerce DCE teams to ensure a high quality and technically efficient user experience across happy path and critical non-ideal use cases
- Align deliveries with business objectives, stakeholder priorities, and user experience goals
- Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features
- Build and manage key relationships with stakeholders across Product, Technology, Operations, Risk, Legal, and Compliance
- Champion operational excellence, including quality management, controls, and compliance with firmwide standards
Required Qualifications, Capabilities, and Skills
- 5+ years of experience in digital product management, financial services, technology, or project management
- Proven track record managing product backlogs, roadmaps, and agile development teams in a matrixed environment
- Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
- Strategic thinker and problem solver, capable of addressing both technical and functional challenges
- Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities
- Proficient with MS Office tools, JIRA, and Confluence
Preferred Qualifications, Capabilities, and Skills
- Familiarity with customer-facing payment experiences and servicing platforms
- Experience supporting cross functional strategic initiatives
- Experience with Lending products and/or servicing these products
- Bachelor’s Degree
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Promote innovation in product development, user research, and analysis to shape and optimize our offerings