Client Service Specialist IV - APAC Payment Solution Center
JPMorganChase
The Asia Pacific Payment Solution Center handles day to day solution to client inquiries. Join our team to build your career in a culture that values innovation, creativity and excellence.
As a Client Service Specialist within the Client Service Delivery team you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services.
Job responsibilities:
- Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactions
- Maintain high level of proficiency in TS products and technical applications
- Resolve customer issues and queries in a way that reflects and expresses excellent customer service
- Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
- Contribute in managing overall Service Level (phone and or email)
- Take ownership and ensure all complaints are escalated appropriately, leveraging the sensitive client process
- Ensure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure website
- Work on ad-hoc initiatives to improve quality create efficiency or improve client experience
Required qualifications, capabilities, and skills:
- Excellent oral and written business communication skills, as well as ability to present information clearly and concisely
- Minimum of 2 years or more customer service/product support experience in a call center environment
- Strong analytical and problem-solving skills
- Ability to prioritize, handle multiple tasks and work under pressure in a team environment
- Ability to work independently and in a team
- Ability to quickly adapt and learn new products and technologies
- Detail-oriented; thorough in their review and able to follow through to resolution
- Proficient in various desktop and internet-based applications
- Flexibility to support adjustments to work schedule within the APAC shift
Preferred qualifications, capabilities, and skills:
- Knowledge on Clearing/SWIFT, cheques and international payment conventions/practices is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
As a Client Service Specialist, you provide phone and email support to clients for all treasury products across business lines.