Lead the way in payment operations and make a meaningful impact for clients across Asia. As a Cash Operations Team Lead, you’ll drive operational excellence, champion process improvements, and collaborate with talented teams to deliver seamless payment experiences. Your leadership will help safeguard transaction integrity and support business growth in a dynamic environment. Join us to shape the future of payments and advance your career in a role where your expertise truly matters.

As a Cash Operations Team Lead in Asia Core Cash Operations, you oversee daily payment processing and ensure the accurate and timely completion of fund transfers for our clients. You work with us to maintain strong controls, resolve issues, and drive continuous improvement in operational efficiency. Together, we foster a collaborative and high-performing culture focused on accuracy, compliance, and professional growth. Your leadership helps us deliver exceptional service and adapt to evolving business needs.

Job responsibilities

• Process electronic and manual transactions, including reconciliations, payments, receivables, and ecommerce payments.
• Monitor and ensure timely, accurate processing of transactions in line with established policies and procedures.
• Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors.
• Manage timely mail correspondence with internal and external clients.
• Collaborate with cross-functional teams to optimize efficiency and effectiveness in daily operations.
• Follow escalation matrix for identified issues and assist in issue resolution, including incident reporting.
• Identify training and development needs for team members to enhance skills and capabilities.
• Cross-train across multiple processes to support team flexibility.
• Perform product verification tests (PVTs) to ensure process integrity.
• Drive assigned projects focused on process improvements and operational excellence.
• Ensure adherence to compliance standards and support risk management initiatives.

Required qualifications, capabilities, and skills

• Bachelor’s or Post Graduate degree in finance, accounting, business, or related field.
• Minimum 5 years of experience in cash operations, payments processing, or financial services.
• Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
• Working knowledge of international payment processing operations.
• Expert knowledge of SWIFT, ISO, and international payment conventions and practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong project management and analytical abilities.
• Effective communication and interpersonal skills for collaboration with diverse stakeholders.
• Demonstrated ability to drive process improvements and optimize operational efficiency.
• Strong organizational and prioritization skills, with attention to detail.
• Fluent written and verbal communication skills in English.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.