Product Delivery Manager - Fulfillment Archive Services
JPMorganChase
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Within Operations Product, FAS provides comprehensive and efficient document solutions that help connect customers and clients to the information they need in a simple and secure way, and you will play a critical role in delivering the product vision & strategy with expectation of efficient execution & delivery of projects.
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Manages effective timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Owns and drive the execution and delivery process for large and complex projects: including intake, dependency management, release management, product operationalization, business readiness, testing, and Go Live.
- Develops, manage, and communicate comprehensive program plans, executive summaries, project status reports, meeting notes, risks, issues, and decisions. and maintain excellent data integrity within project management tools and repositories (JIRA, Confluence, Teams).
- Adheres to all product and project management controls throughout the program's duration.
- Navigates challenges, removing roadblocks, and making decisions to keep the project on track.
- Engages with Scrum of Scrums, Product Owners, and Tech Leads across multiple product areas to maintain awareness of current activities and book of work management.
- Acts as the primary point of contact for stakeholders, building strong relationships at all levels and understanding their needs and expectations.
- Evaluates and improve continuous product delivery processes to enhance efficiency and effectiveness.
- Conducts post-implementation reviews and facilitate lessons learned sessions.
- 8+ years of Project Manager experience (banking or financial services).
- Bachelor’s degree in Information Technology, Business, or related field.
- Strong understanding of delivery processes and a proven track record of implementing continuous improvement initiatives.
- Experience in product or platform-wide release management, deployment processes, and strategies.
- Experience in working in a matrixed organization; strong partnership and collaboration skills to drive cross-functional teams.
- Positive, team-oriented attitude and commitment to the culture and values of JPMorgan Chase.
- Strong leadership and organizational skills to plan, organize, and manage resources and tasks.
- Excellent analytical skills: ability to identify opportunities, recommend solutions, and communicate effectively and confidently (both verbal and written) to all levels of management.
- Experience working with Agile and hybrid methodologies.
- Proficient with Project Management Tools: JIRA, Confluence, MS Project, Excel, Teams.
- Proficient knowledge of the product development life cycle, design, and data analytics.
- Master’s Degree, PMP Certification, or Certified Scrum Master (CSM) desired.
- Strong understanding of the technical aspects of features being delivered.
- Excellent adaptability to pivot strategies and respond to changing circumstances.
- Experience with regulatory, compliance, and risk management in banking.
- 8+ years of Project Manager experience preferably banking or financial services.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Lead product delivery processes, manage change activities, ensure regulatory compliance, oversee timelines, and boost efficiency