Senior Product Delivery Associate - Cash Operations Transformation Team
JPMorganChase
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Collaborate with the Product Delivery Manager to support end-to-end delivery—assist with impact assessments, help identify and escalate blockers, and ensure resources are aligned.
- Support the design, delivery, and change management of new services and enhancements, ensuring compliance with risk, control, and regulatory requirements.
- Maintain awareness of business initiatives and client mandates to help manage the Payments Operations change pipeline.
- Assist in mapping current processes, systems, and organizational structures to identify opportunities for improved customer experience, scalability, and resiliency.
- Contribute to developing business cases and securing stakeholder buy-in for recommendations.
- Support process and tool enhancements through proactive reengineering to increase efficiency and resilience.
- Provide regular status updates to management and business stakeholders.
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Experience in product management, operations, or a related field, with a record of supporting successful outcomes
- Hands-on involvement in operational management, change readiness, and product deployment
- Ability to work with business stakeholders to support process improvements using technology and digital tools
- Strong team player with excellent interpersonal skills—able to collaborate across functions
- Logical, structured approach to problem-solving and planning
- Understanding of controls, risk management, and compliance protocols
- Self-motivated and able to manage workload independently
- Developed knowledge of the product development life cycle
- Experience in large-scale operations and transformation projects
- Skills in data analysis and manipulation to support recommendations
- Proficiency in Excel and ability to create clear presentations in PowerPoint
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Support scalable product delivery, streamline processes, aid change initiatives, uphold compliance, and resolve delivery impediments