WKO Market Expansion Change Senior Associate
JPMorganChase
Warsaw, Poland
Posted on Feb 13, 2026
Lead KYC change initiatives that enable market expansion—streamline processes, strengthen governance, and ensure compliance while accelerating delivery.
As a Change Senior Associate within the Wholesale KYC Operations team, you are responsible for supporting and promoting change initiatives within Know Your Customer (KYC) operations for wholesale banking, with a particular emphasis on market expansion.
Job responsibilities
- Lead and support change initiatives within Wholesale KYC Operations to enable successful market expansion
- Collaborate with cross-functional teams (Compliance, Technology, Business, Operations) to deliver process improvements and regulatory changes tailored to new markets
- Prepare comprehensive internal governance reports, ensuring accuracy and timely distribution to relevant stakeholders.
- Lead governance meetings, facilitating discussions and decision-making processes to align with organizational objectives.
- Monitor actions and ensure timely completion across stakeholders, maintaining accountability and adherence to deadlines.
- Oversee and coordinate respective project working groups, ensuring effective collaboration and progress towards goals.
- Analyze current KYC processes, identify gaps, and recommend solutions to enhance efficiency and effectiveness, especially in the context of expanding into new geographies or client segments
- Assist in project management activities related to market expansion, including planning, tracking, reporting, and stakeholder communication
- Document business requirements, process flows, and change impacts for KYC-related projects, ensuring alignment with local regulatory requirements in new markets
- Support training and communication efforts related to new processes, policies, or systems required for market entry
- Ensure all changes are compliant with internal policies and external regulations, including those specific to new markets
Required qualifications, capabilities, and skills
- Experience in AML, Compliance, Fraud, KYC, or Operational Risk within financial services
- Ability to drive data-driven initiatives and foster collaboration among stakeholders, utilizing influence and project management skills
- Expertise in leveraging AI, machine learning, and process automation to enhance data analysis and streamline workflows
- Strong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutions
- Advanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement
- Process improvement and change management
- Regulatory awareness (KYC/AML, international regulations)
- Project management for market expansion
- Stakeholder engagement
- Analytical thinking
- Attention to detail
Preferred qualifications, capabilities, and skills
- Experience in KYC, AML, or financial services operations
- Experience supporting market expansion or working with international regulatory requirements
- Strong analytical, problem-solving, and project management skills
- Excellent communication and stakeholder management abilities
- Proficiency in MS Office; experience with project management tools
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive KYC accuracy and compliance by driving change initiatives within Wholesale KYC Operations.